Critical Incident Management Services
If not handled correctly, a traumatic incident can quickly escalate into a public relations disaster.
Exposure to any traumatic incident can prove deeply damaging to employees. Critical to limiting any long-term damage and protecting your reputation as an employer is deploying an appropriate response, based on the principles of psychological first aid.
Our team has a wealth of experience in working with a wide range of organisations with employees requiring a great variety of support. Examples of this have included support to employees in the oil and gas industry following explosions, helicopter incidents and hostage taking; support to employees in high street banks following raids and assaults, assistance to manufacturing and construction workers after accidents and injuries and support to call centre staff following the tragic and sudden death of colleagues.
Our aim is always to understand the culture and context of the organisation and offer trauma support solutions that seamlessly merge into business continuity planning and the existing networks of colleague and manager collaboration. Our solutions include the following:
- Immediate response to an incident, including onsite visits and post trauma counseling to those affected
- Individual psychological assessment and counseling
- 24-7 trauma helpline with access to qualified trauma specialists
- Strategic consultancy covering the human aspects of a crisis
- Disaster planning and training on breaking bad news, managing incidents and building the resilience of teams to deal with an incident
- Information leaflets, trauma management tool-kits and e-learning packs
For a free consultation on the cost implications of establishing a trauma management strategy to meet your business needs, please contact us
After reviewing the people element of its business continuity plans, Nationwide Building Society decided to create a clear process to help employees exposed to a traumatic incident to keep functioning and limit the risk of psychological issues…