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Assist,  Employee Assistance Programme  

Supporting employees' mental health & wellbeing, 24/7 

We understand your needs 

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Support when it's needed most 

In an era of hybrid working and tough economic conditions, supporting mental health is essential for productivity and wellbeing. We offer practical mental health tools with measurable outcomes. 

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24/7 access, on-demand  

Patients can access counselling services on-demand, by phone, live chat, email and video, 24/7, 365 days a year. 

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Flexible, customisable services 

Assist EAP services can be layered up to match your organisations' needs. Enjoy the flexibility and cost savings of a more tailored healthcare solution. 

Seamless integration 

Services slot in to your existing channels with ease. Choose how they are delivered; whether it's through branded web apps or API integrations. 

The HealthHero Difference

Healthcare at scale 

  • We're using our combined 25+ years sector experience across retail, banking, travel, utilities  to simplify healthcare and improve lives. With a national network of mental health specialists across UK & Ireland, we have the available people and the resources to provide healthcare at scale.  

  • Gold-standard care

  • We're a registered EAP provider with a robust quality and governance framework. Our clinicians are registered members of BACP, BPS, UKCP, HCPC and COSCA and meet standards over and above industry expectations. 

  • True flexibility

  • Patients enjoy a better standard of healthcare that can be accessed when and where they need it. Organisations enjoy customisable services delivered through our web app or through API integration. 

  • Our solutions

    Our next-generation Assist Employee Assistant Programme is customisable and scalable. Build a package of healthcare solutions to meet your organisation's needs. 

    Counselling
    Psychological services
    Critical incident
    Training services
    Counselling, triage and support 

    We provide confidential support and counselling services 24/7, 365 days a year. Patients can access services on-demand via phone, video, live chat, messaging. 

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    What’s available?

    For service users

  • 24/7/365 appointments via phone, video, live chat, messaging 
  • Access to Wellbeing Hub for self-help guides, articles, videos and easy online appointment booking  
  • Practical advice from expert partners specialising in money, legal, health and wellbeing matters  
  • Free and unlimited access to online Cognitive Behavioural Therapy (CBT) 
  • Free and unlimited access to online cognitive behavioural therapy 
  • Emerging trend webinars delivered by subject matter experts; men’s health, burnout, diversity and inclusion
  • For organisations

  • Get a clear overview of your organisation's wellbeing and mood with measurement and reporting tools 
  • Get helpful mental health content – including clinician-led articles and short videos for employees – in our monthly newsletter  
  • Choose between needs-based referrals for structured counselling (typically 6 or 8 sessions per employee per year) or extended counselling (20 sessions) 
  • Watch emerging trends webinars delivered by subject matter experts on everything from men’s health and burnout to diversity and inclusion  
  • Psychological services 

    Our ‘stepped care model’ gives individuals with more serious mental health problems longer term support. We help employers to understand individual conditions better so they can offer meaningful support. 

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    What’s available?

    For service users

  • Support services for depression, anxiety, panic disorder, obsessive compulsive disorder, trauma, post-traumatic stress disorder, attention deficit hyperactivity disorder, complex grief and work-related stress.  
  • Access to evidence-based therapy including Cognitive Behavioural Therapy (CBT) and Eye Movement Desensitisation and Reprocessing (EMDR). 
  • Assessment, diagnosis and treatment recommendations, in line with NICE guidelines, plus a dedicated case manager 
  • Flexibility – patients can speak to therapists by phone, video or in person.  
  • For organisations

  • Complete support from our UK-wide network of 260 affiliates, all HCPC and/or BABCP accredited and working within NICE clinical guidelines.  
  • Thorough assessment of cases using pre- and post-intervention psychological indicator scores, such as GAD7, PHQ9, IES-R, BDI, BAI  
  • Robust complaints procedure 
  • Critical incident management services 

    We offer support to individuals or groups suffering from traumatic or critical events. We facilitate the recovery process, improve resilience and morale, and reduce the risk of long-term, stress-related illness. 

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    What’s available

    For service users

    Our dedicated Critical Incident (CI) Team can assess individuals and groups and recommend specific support, including: 

  • Guidance on appropriate interventions 
  • Psychological first aid 
  • Remote group sessions 
  • On-site trauma support 
  • One-to-one counsellor clinics 
  • Manager support 
  • Group debrief Sessions 
  • For organisations

  • Access over 150 Critical Incident responders; all qualified and experienced counsellors or psychotherapists. 
  • Work with experts trained in the Critical Incident Stress Management (CISM) Framework and equivalent trauma training  
  • All therapeutic approaches are approved by the International Critical Incident Stress Foundation (ICISF) and used in compliance with ICISF best practice guidelines. 
  • Training services 

    We give managers and teams a framework to help manage mental health at work. We also give employees the confidence to help their colleagues using supportive conversation practices. 

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    What’s available

    For service users

  • Training for both managers and employees led by a team of experienced mental health practitioners.  
  • Onsite and remote training using a combination of virtual live training (e-learning and pre-training) and post-training exercises   
  • Practical training designed to develop confidence and skills when it comes to supportive conversations 
  • For organisations

  • Build emotional resilience and support within your organisation 
  • Give employees practical skills that can boost workforce-wide morale. 
  • Educate employees with invaluable training, including our 'Managing Mental Health' workshop and 'Wellbeing Supporter' sessions. 
  • Choose from single training sessions, workshops and four-week programmes. A flexible, bespoke programme can be adapted to suit your needs. 
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    Meet our 24/7 virtual GP 

    Access to our 24/7 virtual GP could reduce absenteeism and get employees fitter, faster. 

    Accreditations
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    The psychological expertise is outstanding, enabling us to reduce insurance payouts, our HR clients to get their people back to work and individual employees to get their lives back on track.
    My counsellor was excellent. They have given me back my life, given me tools to cope with situations and taught me to like myself again.
    HealthHero helped me manage my stress and anxiety better. I was able to return to work quicker.
    My therapy was truly incredible and life changing. Thank you for the service and the support throughout - I am so, so grateful!
    Trusted by
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    Meet Symbio

    Whole-health support for happier, more resilient teams

    With Symbio, all your employees have access to virtual consultations with GPs, Mental Health Counsellors and Physiotherapists along with preventative, personalised self-care

    Meet Symbio

    Get in touch

    We would love to hear from you.
    You can get in touch by using the form.