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CCA 10th Annual Convention and Exhibition 24th/25th November 2004

20 October 2004

CCA 10th Annual Convention and Exhibition 24th/25th November 2004

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CCA 10th Annual Convention and Exhibition 2004 “Perception is reality”

The professional body for customer contact

24th and 25th November 2004, EICC, Edinburgh

Validium is to attend The CCA 10th annual convention and exhibition on 24th and 25th November, 2004. The convention will be a celebration of the industry’s achievements over the last ten years and will feature a variety of awards recognising the success of organisations that are committed to their employees and their customers. The event will deliver the latest thinking on managing tomorrow’s contact centres with a strong focus on standards and professional development. Validium will be delivering an educational clinic on day 1on how a successful EAP can help to reduce absenteeism as well as making an organisation an employer of choice. With a successful track record of assisting companies within the call/contact centre industry, Validium is looking forwards to working in partnership with other organisations in this sector. More information on the conference can be found at http://www.cca.org.uk