Being the Best in everything we do


Achieving true quality in everything we do is a key driver for everyone in the company. The Validium team is encouraged to look for improvements to systems, procedures and working practices that can have an impact on the way the Validium service is delivered to its customers. We are certified to ISO 27001, ISO 9001 and Cyber Essentials.


The delivery of excellent value is a cornerstone of the business – value that achieves a balance between price, performance and the delivery of an innovative business model.


As part of HealthHero, our purpose is: Simplifying Healthcare. Improving Lives. HealthHero is simplifying how healthcare is delivered, and in turn, we are genuinely improving lives by giving users seamless access to medical help.


It matters to us that our people have respect for one another and our customers and are patient and courteous in all dealings with customers, colleagues and members of the public. Validium also strives to use our wider sphere of influence to help raise awareness of and change attitudes to social problems, and help change our society for the better.

An experienced mental health provider, powered by a virtual care ecosystem

Validium works in partnership with you to ensure that every penny invested pays for itself several times over.

Validium, part of the HealthHero group was established as a specialist and independent Employee Assistance Programme (EAP) provider in 1998. Our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, providing industry thought leadership, innovation, value for money and the highest quality standards.

Validium is a mental health and wellbeing consultancy that works in partnership with HR professionals, business leaders and service users in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing.

We proactively engage with your organisation to understand your needs and teams and offer high-impact solutions that are tailored to your people and culture.

Our clinical expertise and flexibility means bespoke solutions quantifiably increase the value of people to the business. Impressive returns have been achieved with regard to raised productivity, reduced staff absence, reduced litigation and improved staff morale and engagement. Validium delivers an innovative service that is trusted by organisations, and provides great results for employees, partners and communities, which subsequently brings a real return on investment.

Our Approach

Our outstanding track record is due to a commitment to the following:


We promise to work in partnership with you, tailoring best practice to meet your particular needs.


We offer the highest levels of clinical expertise to ensure all your people are professionally supported.

“Validium’s clinical expertise has brought about a demonstrable decrease in the time taken to rehabilitate absent employees.”
Zurich Insurance


Our focus on results means you can expect a quantifiable return on your investment.

“Validium has helped to boost employees’ emotional and physical health. Sickness absence has dropped creating a significant cost saving.”


We utilise technology to deliver intuitive and accessible services for all of our users.


The way Validium equipped managers with skills they could put into practice the second they got back to their desk was outstanding. Managers now feel confident and informed around mental health issues, recognising difficulties, listening compassionately, signposting to the right support and managing absence and return.


The way in which Validium tailored the resilience training to the exact needs of our organisation was outstanding. It’s helped us to reduce absence and improve productivity. Employees feel very positively that Oracle is an employer that really cares about them and wants to look after them. It’s empowered our highly driven workforce to listen to their bodies, take proper breaks and draw a proper line between work and life.

- Oracle

Our focus now is to maintain that culture of trust. The victims of domestic violence have had their confidence battered, it’s a big brave thing for them to tell someone they need help, so it’s often easier for them to talk to Validium in confidence first.

- International Law Firm

The way Validium equipped our managers with the ability to support staff facing personal challenges is helping us to better manage mental health related sickness.

- Royal College of Nursing

Validium’s psychological expertise is outstanding, enabling us to reduce insurance payouts, our HR clients to get their people back to work and individual employees to get their lives back on track.

- Zurich Insurance

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